Service Department Supervisor - Xpeng (Contract Role)

Erajaya · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
Erajaya is seeking a dedicated Service Department Supervisor to join our team in Bali. This is a contract role focused on the Xpeng brand. As a Service Department Supervisor, you will play a crucial role in ensuring our customers receive top-notch service and support. Your responsibilities will include managing service appointments, coordinating with technicians, and ensuring customer satisfaction. If you have a passion for customer service and a desire to work in a dynamic and growing company, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Manage and schedule service appointments for Xpeng vehicles.,Coordinate with service technicians to ensure timely and efficient repairs.,Maintain and update customer records and service history.,Provide excellent customer service and address customer concerns.,Monitor service department performance and implement improvement strategies.,Ensure compliance with company policies and procedures.,Assist in training and mentoring junior service staff.,Handle customer complaints and resolve issues to the satisfaction of the customer.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience in automotive service or a related field.,Strong knowledge of Xpeng vehicles and their service requirements.,Proven experience in managing a service department or similar role.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Familiarity with customer service software and tools.,Valid driver's license and ability to drive company vehicles.,Bachelor's degree in Automotive Technology, Business Administration, or related field.

🛠️ Keahlian

Customer serviceTeam managementTechnical knowledgeProblem-solvingCommunication skillsTime managementConflict resolutionTraining and development
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